Portfolio Management | |
Consistent processes help increase IT effectiveness while driving clearer views of portfolio metrics.
An organization can only be successful in managing its business if it has control of its key IT processes. |
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Service Management | |
IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. |
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Project/Program Management | |
The concept of a project manager is no longer restricted to IT. Several years ago, system implementations were staffed with IT project managers and a business resource who had project and operational responsibilities. Business organizations are getting smarter as they begin to mirror the IT project management role to ensure successful implementations.
In this context you can see the discussions about agile PM Methods like SCRUM or -if you change it on Company Level- also very good: "Critical Chain". Also Virtualization and "Cloud" influencing PM Manager. Esp. Communication via Online Collaboration will be the de-facto standard, the reliance on distributed multi-national teams will grow. So, international teams with disparsed project team will be or are already usual (at least in my projects). |
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IT-Strategy | |
An IT strategy should cover all facets of technology management, including cost management, human capital management, hardware and software management, vendor management, risk management and all other considerations in the enterprise IT environment.
The process of IT Strategy is simplified with framework constituted of IT Service Management (ITIL), Enterprise Architecture Development (TOGAF) and Governance (COBIT). IT Strategy is modeled as vertical IT service applied to and supported by each horizontal layers of SOA architecture. Executing an IT strategy requires strong IT leadership; the chief information officer (CIO) and chief technology officer (CTO) need to work closely with business, budget and legal departments as well as with other user groups within the organization. |
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Org. Change Management | |
Theories about how organizations change draw on many disciplines, from psychology and behavioral science, through to engineering and systems thinking.
The underlying principle is that change does not happen in isolation – it impacts the whole organization (system) around it, and all the people touched by it. A systematic approach to OCM (Organizational Change Management) is beneficial. |
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IT Governance | |
Improving IT governance is on the agenda of many organizations to improve the return from their IT investments, increase operational efficiencies, and reduce risk.
Organizations with robust IT governance mechanisms typically have a strong linkage between their business strategy and IT portfolio. Executive involvement, performance measurement and accountability are the fundamental building blocks of a good governance system which in turn improves the anticipated ROI. |
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Product Management | |
Product Management is above all else a business function, focused on maximising business value from a product. While involved with the entire product lifecycle, the product management's main focus is on driving new product development. Differentiate those new products with USP (Unique Selling Points) is the number one driver of success and product profitability. Depending on the company size and history, product management has a variety of functions and roles. Product management often serves an inter-disciplinary role, bridging gaps within the company between teams of different expertise, most notably between engineering-oriented teams and commercially oriented teams. |
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Turnaround Management (Rescue Operations) |
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Researches continuously show that companies have difficulty with information technology (IT) projects to complete on time, on budget or on quality. In fact many are cancelled before completion or not implemented. To recover such projects is a huge task, as a lot of peopel fear to loos its face. |
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IT Process Management | |
Major IT standards, such as CMMI and ITIL, are based on the desire to capture the blend of experience, skill and control required to make IT a success. Together with Process Management (ITIL states how the IT Service Management processes should be designed, while Process Management supplies the methods to implement and continually improve the processes) they build the foundation to an efficient future oriented IT. |
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