|Reduce costs. Manage risk. Optimize supplier relations. Improve customer experience. Increase revenue.
…Whatever your industry, you are faced with ever-increasing expectations.
WICONSULT brings in deep industry expertise in the tech industry gained from countless hands-on experiences spanning functions, sectors, and geographies. We draw on proven methodologies and strategic frameworks to provide context, but weigh findings against personal knowledge of how the tech industry actually works.
This sector continues to experience unprecedented change — technology paradigms such as cloud computing or OTT are forcing companies to rethink complete business models and ecosystems. Trends like Industry 2.0, smart metering, telemetry, internet of things, wearable IT, m2m, smart home or e-health are driving those industry transformations. But those changes are blurring market boundaries as well and creating hyper-competition from both traditional and non-traditional competitors. In Europe –but anywhere else– tough governmental regulations comes on top.
The competitive confluence of traditional wireless/wireline Telco's, cable Operator, content providers, and over-the-top disrupters has created an environment where the quality of the customer experience is the only lasting differentiator.
Virtualizations on Clients, Servers but now as well on Networks are only examples of advancing technologies which IT departments have to cope with. But not only technology leads to a rethinking of IT. Looking at new ways to improve value chain and processes within business departments has created new ways of collaboration. Agile project management methods are only one aspect. BITA (Business IT Alignment) is as well a new paradigm. Improving models like Cobit 5 and ITILv3 are heading in this direction. On the other hands business interacting directly with SaaS/Cloud companies or aiming at BYOD (Bring your own device) to offer needed flexibility to their staff. Conflicting interest in security, EAM (Enterprise application architecture), maintainability or customer support are only exemplarily given conflicts which needs to be addressed.
Outsourcing Vendors / Shared Service Centers
Over the past outsourcing technical (ITILv2) and later as well whole business parts (IT service management, ITILv3) was a main trend. The complexity of communication, intercultural differences and management of those collaborations were mostly under estimated. As a result some outsourcing projects were reversed. But the trend will stay intact. Even whole IT departments are nowadays outsourced with all business functions. IT as commodity is the new paradigm.
But even if not outsourced in near shore countries the needed flexibility in light of growing M&A's (mergers and acquisitions) or splitting's of companies is achievable by establishing IT departments as SSC (Shared Service Center) units. Valuable business cases, customer orientation, financial clearness or higher flexibility in terms of solving business requirements are clearly reasons to establish such org units.
But all involved parties need a clear understanding of its current situation and desired outcome. Only clear strategies, planning's/operations model and legal contract followed by a steady improvement process (learning organization) are a way to succeed.