|Typical Project Example|
|Location||Walldorf/Heidelberg, Germany (SAP, Global IT)|
|Project||Service management, bring in new operation model|
|Role||Service manager, Project manager|
Management of RUN activities within SAP's Global IT division and its service providers working over different time zones (mostly Canada/US, Europe, India, China, Singapore), being counterpart for business side.
Coordination of B2R transitions, project management, process improvements (e.g. discussing improvements of hand-over processes or SR fullfilment), financial monitoring, definition of SLA / Reporting, Escalation-Management, Supplier-Management (e.g. sourcing and integration issues with the responsible outsourcers), handling business requirements with internal and external Architects, etc.
Key charackteristics of this project: