IT Process Management
Major IT standards, such as CMMI and ITIL, are based on the desire to capture the blend of experience, skill and control required to make IT a success.
Together with Process Management (ITIL states how the IT Service Management processes should be designed, while Process Management supplies the methods to implement and continually improve the processes) they build the foundation to an efficient future oriented IT.
Main aspects
  • Good communication necessary
  • Management of complex systems process analysis, design, and simulation
  • Anticipation and planning for process integration opportunities
  • Understanding of Document/Content Management Systems
Typical methods
  • ITIL
  • Maturity models like CMMI
  • BPMN, Aris, Bonaparte, etc.
  • Process landscape
  • KGI (Key Goal Indicators)
  • KPI's (Key Performans Idicators)