This was a very mixed assignment.
The primary objective of this project was to support and mentoring a Telco operation in the preparation for an ISO20000 / BS1500 recertification.
This meant e.g. to prepare different o2-Audits or create (beside incident management) gap analyses within Telco-Operation, discuss such issues, evaluate risks, negotiate internal with all levels and as well with external suppliers or customers, design effective solutions / processes-improvements, restructurations, create business plans and bring this to life or carry out pogram management task or relevant projects.

Key charackteristics of this project:

• Coaching operations managment
• Key contact in case of major escalations
• Initiation of process improvements
• Audit preperation and support
• Strategic decision preperation
• Business planning, investment comittee